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palmsprings.travel
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Our Low Rate Guarantee

palmsprings.travel offers some of the most competitive rates available online for our partner properties, and we're willing to prove it:

*Risk-Free Cancellation: If you find a lower rate within 48 hours of booking your stay on palmsprings.travel, we'll either beat the competing rate by 10% or provide a full refund of your initial purchase with no cancellation fee (we'll need some way to allow them to click to a form with some simple fields for this to happen)

*No Online Booking Fees: Some competing websites charge as much as $10 per transaction in booking fees, but with palmsprings.travel the rate you see while searching is the rate you get, tax inclusive, period

*CityHotels.travel guarantees the lowest rate publicly available to consumers for hotel rooms. If, while searching the Internet, you find a lower bookable rate on any other publicly available website for the same date(s), same hotel, same room type, and for the same number of guests and notify CityHotels.travel within 48 hours after booking your room with us, CityHotels.travel will honor the competing rate plus give you an additional 10% off that rate, or refund your entire purchase, completely at our discretion.

*The CityHotels.travel Low Rate Guarantee applies only to hotel-only reservations made on CityHotels.travel or a CityHotels.travel network website. It does not apply to rates on air-hotel packages, hotel rates within an air-hotel package, or any other rate which includes more than hotel accommodations.

*CityHotels.travel customers must submit the notification within 48 hours after booking the original reservation.

*To file a notification, you must have a CityHotels.travel confirmation number.

*Rooms booked within one week of room stay do not qualify for this guarantee.

*The cited competing rate must be for the same date(s), the same hotel, the same room type, and for the same number of guests. It also must be publicly viewable at all times through a competing website. A viewable rate means that the general public can view the rate at the time of the notification. A bookable rate means that the rate is available and can be reserved at the time of the notification. Special members-only or membership club rates or program rates do not qualify; the rate cited must be available to all members of the general public.

*The cited competing rate must be bookable in a hotel-only form. Cited rates which are hotel rates within an air-hotel package, or which includes more than hotel accommodations, do not qualify for this guarantee.

*For reservations that span multiple nights, the total room cost for the entire stay will be evaluated in determining whether the qualifying website has a lower rate.

*CityHotels.travel will respond to your low rate inquiry within 2 business days. No rate reduction or refund should be expected or is inferred until the time when the customer receives our response.

*The CityHotels.travel Low Rate Guarantee does not apply to opaque rates, where a specific hotel and location are not known until the booking is completed. Examples include Hotwire® or Priceline®.

*The CityHotels.travel Low Rate Guarantee does not apply to wholesale rates, corporate rates, group rates or affinity/association rates.

*For purposes of this Guarantee, the "rate" includes all applicable charges. We do not charge booking fees or other various fees that other sites include, thus making their rates effectively higher.

*Bookings in which a customer has received a refund via the CityHotels.travel Low Rate Guarantee cannot be cancelled or changed thereafter.